General Informations 
 

Terms & Conditions

 

Booking, payment & cancellation policy

Booking
Once you have registered your interest in one of our tours; we will email confirmation of the availability and price of the tour along with an invitation to make a confirmed booking.   In order to secure your booking; a 50% deposit of the total cost of your tour is required.   If you wish to make any changes to your tour once the booking has been made, please inform us via email immediately.  
 
Disclaimer:Pantanal Nature reserves the right to alter your itinerary or accommodation preferences in the event of circumstances beyond our control.
 
Payment
This can be made either through your bank or via PayPal . The full balance of your payment is required  prior to tour departure upon your arrival.    
 
Cancellations

Should you wish to cancel your tour; please inform us immediately by emailing Pantanal Nature ( info@pantanalnature.com.br ) . The date of your cancellation will be deemed as the date when written notice is received by Pantanal Nature. As late cancellations can cost us money; we have a scale of cancellation charges which are based on the decreasing likelihood of a replacement booking being made. This is as follows: 

 

Number of days prior  
to tour
% of payment refunded to client
70
90%
69-40
50%
<39
O%

Privacy Policy
All booking information made to Pantanal Nature will not be sold or shared with any outside parties.
 

Included in the tours:                                                                                                                                             Airport transfers,  fees, accommodation, meals, all transport, hiking, boating, piranha fishing, night safari, horseback riding, equipment for wildlife viewing and English/Portuguese/Spanish speaking guide. Our team will do their best to offer you a wide selection of activities for you to enjoy during stay in the Pantanal.

Drinks are not included.
 
Pantanal Nature is registered tour agency through EMBRATUR (the National Tourism Board of Brazil)
Our brazilian tourism board registration number:  13.016182.10.0001-4     
Our brazilian governament  registration as tour company CNPJ: 09.267.023/0001-31
 
 
What to bring
In general light, natural, breathable fabrics which are quick-drying provide the most comfort. Long sleeved shirts/t-shirts, sunhat and long trousers are advised for protection against bugs and the sun.  Lightweight, convertible trousers that zip off into shorts are a great option.  These can be worn as shorts during the heat of the day and back to full length trousers when the bugs are at their worst in the evening.  Most people prefer to wear a fresh outfit each day as the climate is hot and can be quite sticky.  Clothes dry quickly in the Pantanal so washing is a practical option.  Make sure to bring plenty of high factor sunscreen and insect repellent.  Bring any personal toiletries you need as they are unlikely to be available, especially in the more remote areas.




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info@pantanalnature.com.br