BOOKING, PAYMENT & CANCELLATION POLICIES
Once you have registered your interest in one of our tours, we will email confirmation of the availability and price of the tour along with an invitation to make a confirmed booking. To secure your booking, a non-refundable 20% deposit of the total cost of your tour is required. Once your down payment is applied, we will email you an invoice to confirm your booking and provide a packing list for you to prepare for the tour. If you wish to make any changes to your tour after the booking has been made, please inform us via email immediately.
Disclaimer: Pantanal Nature reserves the right to book the lodges upon availability and alter activities and/or itineraries in the event of circumstances beyond our control. We will do our best to replace any particular service with something of equal quality and interest in such cases.
Group size: Our groups hold a minimum of 2 persons and a maximum of 10 persons.
Payment: Payment methods include Credit Card and Paypal. The final payment (remaining 80%) is required upon your arrival in Cuiabá or in the Pantanal.
Cancellation: If you wish to cancel your tour, please inform us immediately by emailing Pantanal Nature. As mentioned above, the 20% comprises administration taxes and all preparations for your tour and is non-refundable.
Important: You can, however, postpone your tour using the down payment within 90 days after cancellation or the original dates of your booked tour.
You may purchase Travelers Insurance if you are concerned about a cancellation possibility.
Force Majeure: Pantanal Nature and its service providers shall not be held responsible or liable for any failure or delay in fulfilling outlined obligations, arising directly or indirectly from circumstances beyond their control. Such circumstances include, but are not limited to disease, adverse weather conditions, park closures, transportation issues, terrorist activities, riots, fire, flood, natural catastrophes, loss or malfunctions of utilities, communications, or computer systems (including internet services). Pantanal Nature will make reasonable efforts to resume performance as soon as practicable under the given circumstances. Any delay or failure of performance shall not be considered a breach of the agreement and will be excused to the extent caused by any occurrence beyond the reasonable control of the company.
Pantanal Nature is a registered tour agency through
EMBRATUR (the National Tourism Board of Brazil)
Our brazilian tourism board registration number: 13.016182.10.0001-4
Our brazilian governament registration as tour company CNPJ: 09.267.023/0001-31