BOOKING, PAYMENT & CANCELLATION POLICIES
Once you have registered your interest in one of our tours; we will email confirmation of the availability and price of the tour along with an invitation to make a confirmed booking. In order to secure your booking, a 30% deposit of the total cost of your tour is required, except when your booking date is less than one week prior to the tour start date, in which case, 100% of your payment is required. Once your down payment is applied, we will email you an invoice to confirm your booking. If you wish to make any changes to your tour once the booking has been made, please inform us via email immediately.
Disclaimer: Pantanal Nature reserves the right to alter your itinerary or accommodation preferences in the event of circumstances beyond our control.
Group size: Our groups hold a minimum of 2 persons and a maximum of 7 persons.
Payment: Payment methods include Credit Card and Paypal. The final payment (remaining 70% of your payment) is due one week prior to the tour.
Cancellation: Should you wish to cancel your tour; please inform us immediately by emailing Pantanal Nature (firstname.lastname@example.org). The date of your cancellation will be deemed as the date when written notice is received by Pantanal Nature. As late cancellations can cost us money; we have a scale of cancellation charges which are based on the decreasing likelihood of a replacement booking being made. It is as follows:
Pantanal Nature is registered tour agency through
EMBRATUR (the National Tourism Board of Brazil)
Our brazilian tourism board registration number: 13.016182.10.0001-4
Our brazilian governament registration as tour company CNPJ: 09.267.023/0001-31